Privacy Policy

Welcome to SouthLondonRefurbishments.co.uk ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our website and services ("Service"). Please read this policy carefully. By accessing or using our Service, you agree to the terms outlined herein.

1. Information We Collect

We collect minimal personal and business information to provide our lead generation services effectively. Specifically:

1.1 Personal and Business Information

• Email address (for communication purposes).
• Business name and website (for matching users with appropriate services).

1.2 User Behavior Data

• Page views and clicks on our website are tracked in compliance with GDPR. This helps us improve the functionality and user experience of our Service.

2. How We Use Your Information

We utilize the collected data for the following purposes:

2.1 To Provide Services

• Facilitate inquiries and leads for businesses listed on our platform.
• Ensure leads generated go directly to the business the user inquires about.

2.2 For Communication

• Respond to inquiries or provide updates about our services.

2.3 To Improve Our Platform

• Analyze user behavior (e.g., clicks and page views) to optimize website performance and user experience.

2.4 For Compliance

• Ensure our platform adheres to relevant data protection laws.

3. How We Share Your Information

3.1 With Businesses

• When you submit an inquiry, your email and other provided information are shared with the business you are inquiring about.
• These businesses are responsible for handling your data in compliance with national and international data protection laws.

3.2 Prohibited Practices

• Businesses using our platform are strictly prohibited from selling customer data. However, they may refer leads to other businesses within their professional networks.

3.3 Legal Compliance

• We may disclose information if required by law or to protect our rights or the safety of others.

4. Your Rights

As a user based in the UK, you have the following rights under the UK General Data Protection Regulation (UK GDPR):

4.1 Access
Request a copy of the personal data we hold about you.

4.2 Correction
Ask us to correct inaccuracies in your information.

4.3 Erasure
Request the deletion of your personal information, except when required by law.

4.4 Data Portability
Request your information in a structured, machine-readable format.

4.5 Objection to Processing
Object to the processing of your data for specific purposes, such as analytics tracking.

5. Cookies and Tracking

We use cookies and similar technologies to track page views and clicks:

• Essential Cookies: Necessary for website functionality.
• Analytics Cookies: Track usage data to improve our Service.

For details on managing cookies, please refer to our Cookie Policy.

6. Data Security

We implement technical measures to secure your data, including:

• Encryption of sensitive data.
• Access restrictions to authorized personnel only.

7. Data Retention

We retain user behavior data for analytical purposes for up to 12 months. Personal and business information related to inquiries is retained as long as necessary to fulfill the purposes of lead generation and to comply with legal obligations.

8. Responsibilities of Partner Businesses

Businesses listed on our platform must:

• Adhere to GDPR and other relevant data protection laws.
• Handle customer data carefully and responsibly.
• Avoid selling customer data but may refer leads to other businesses within their network.

9. Third-Party Services and Links

Our website may contain links to third-party services. We are not responsible for the data practices of these entities and encourage you to review their privacy policies.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18 but is safe for use for everyone. All customer usage data is aggregated an anonymous.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal or regulatory reasons. Updates will be posted on this page with an updated "Last Updated" date.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your data, please contact us:

Email: hi@southlondonrefurbishments.co.uk
Address: 3 More London Pl, London SE1 2RE